Refund Policy
Last Updated: [11/27/2023]
Digital Products
No Refunds for Digital Products: Once you have made a payment for a digital product on our
platform, we do not offer refunds. This policy applies to various digital goods, including but not
limited to:
- Software
- Templates
- Design assets
- Audio and video downloads
- Any other digital products available on our platform
We encourage you to carefully review product descriptions, sample materials, and user reviews
before making a purchase to ensure that it meets your expectations.
Digital Services
No Refunds for Digital Services After Delivery Acceptance: For digital services provided by
freelancers or service providers on our platform, we do not provide refunds once the service
has been delivered and accepted by you. We consider the service accepted when:
- You confirm your satisfaction with the service.
- You approve and release payment to the service provider.
We recommend open and clear communication with service providers to address any concerns
or issues before accepting the final delivery.
Exceptions
Our no-refund policy is firm for digital products and digital services. However, we may consider
exceptions in the following circumstances:
- Service Provider Non-Performance: If a service provider fails to deliver the agreed-upon
service, and reasonable efforts to resolve the issue are unsuccessful, we may initiate a
refund to you.
- Technical Issues: In the event of a technical issue or error that prevents you from
accessing or using a purchased digital product, we will work to resolve the issue or
provide a replacement copy.
Contact Us
If you believe your situation qualifies for an exception or if you encounter any issues with digital
products or services, please contact our support team at [Support@fireprenair.com]. We are
here to assist you and address your concerns.
Changes to this Policy
We reserve the right to update or modify our refund policy at any time. Any changes will be
effective upon posting on this page, with the updated date noted at the top of the policy.
By using our platform and making purchases, you agree to adhere to this refund policy.
